Customer Care Skills in Travel and Hospitality

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Customer Care Skills in Travel and Hospitality

Drive outstanding customer care service in travel with the winning combination of knowledge, skills, and attitude. Airline customer service professionals, such as ticket reservation staff, check-in and gate agents, and cabin crew, work in one of the most dynamic industries. In this course, we will examine how the internet and new technologies are changing airline customer service and hospitality. We will discuss several examples of how tourism is keeping up with these changes to meet customer needs and stay competitive.

Topics

  • Principles of excellent customer service in travel and hospitality.
  • Handling customer complaints and difficult situations
  • Communication skills for travel and hospitality professionals.
  • Cultural sensitivity and diversity in customer interactions.
  • Role-playing and real-life scenarios.

What you will learn

  • List and describe techniques of eff ective communication and customer contact
  • Summarize and set out the characteristics of the various social styles and cultural differences of airline customers
  • Describe new trends in customer service
  • Appreciate the importance of customer care and hospitality in the Travel industry

Who should attend

  • Ticket office, reservations, check-in, traffic, operations, baggage service, and information desk staff
  • Cargo reservations and receiving staff
  • Flight attendants
  • Travel Agents
  • Airline Staff, i.e., cabin Crew, Ground Crew, Customer Service Representatives

$150

For 2 weeks (20 Hrs)

enroll now

Platinum Institute of Tourism and Travel Studies.