Airline Ticketing and Reservation Systems

Airline Ticketing and Reservation Systems

The Airline Ticketing and Reservations System course provides an in-depth understanding of the processes, tools, and technology used in the airline industry to manage flight reservations, ticketing, and customer service. This interactive scenario-driven course will allow you to make simulated GDS entries, retrieve bookings, display and interpret rules, search for and quote fares, store fares, issue tickets, and make reservations.

Topics

  • Introduction to airline ticketing and global distribution systems (GDS).
  • Amadeus system: Navigation, booking, and ticketing.
  • Fare rules, pricing, and ticketing strategies.
  • E-ticketing and automated ticketing processes.
  • Handling special requests (e.g., seat selection, meal preferences).
  • Case studies and practical exercises

What to learn

  • Price and ticket airline journeys
  • Read, interpret, and apply routing fare rules
  • Retrieve and interpret fare quotes, rules, and tickets
  • Issue tickets
  • Multiple Segments and Multi-City Bookings
  • Upgrades, Special Services, and Ancillaries
  • Group Reservations and Special Requests

Who needs this course

  • Reservation and ticketing desk agents
  • Travel agents
  • Airline ticket agents
  • Business Process Outsourcing (BPO) and call center agents
  • Any travel and airline professional involved in issuing air tickets

$150

For 2 weeks (20 Hrs)