The Airline Ticketing and Reservations System course provides an in-depth understanding of the processes, tools, and technology used in the airline industry to manage flight reservations, ticketing, and customer service. This interactive scenario-driven course will allow you to make simulated GDS entries, retrieve bookings, display and interpret rules, search for and quote fares, store fares, issue tickets, and make reservations.
Topics
Introduction to airline ticketing and global distribution systems (GDS).
Amadeus system: Navigation, booking, and ticketing.
Fare rules, pricing, and ticketing strategies.
E-ticketing and automated ticketing processes.
Handling special requests (e.g., seat selection, meal preferences).
Case studies and practical exercises
What to learn
Price and ticket airline journeys
Read, interpret, and apply routing fare rules
Retrieve and interpret fare quotes, rules, and tickets
Issue tickets
Multiple Segments and Multi-City Bookings
Upgrades, Special Services, and Ancillaries
Group Reservations and Special Requests
Who needs this course
Reservation and ticketing desk agents
Travel agents
Airline ticket agents
Business Process Outsourcing (BPO) and call center agents
Any travel and airline professional involved in issuing air tickets